ck43 Privacy
Policy

This Privacy Policy describes how ck43 ("we", "us", or "our") collects, uses, discloses, stores, and protects the personal information of users ("you" or "your") who access or interact with the ck43 platform, including the website at ck43.io, any associated mobile-optimised pages, customer support channels, and all related services offered through those channels.

By registering an account, making a deposit, placing a bet, accessing any game, or otherwise using the ck43 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how ck43 handles your personal data as described herein, please discontinue use of the platform and contact us to close your account.

This Privacy Policy applies to all players located in Bangladesh and to any other individual who accesses the ck43 platform regardless of geographic location. Where applicable law provides additional privacy rights beyond those described in this policy, those statutory rights are not diminished by anything contained herein.

ck43 acts as the data controller in respect of the personal data collected through the platform. As data controller, ck43 is responsible for determining the purposes and means by which your personal data is processed. All data protection enquiries, access requests, and complaints should be directed to:

• Platform: ck43.io
• Support Email: [email protected]
• Support Hours: 24/7, including all Bangladeshi public holidays
• Languages: English and Bengali

ck43 is committed to handling all data protection requests promptly and in good faith. We aim to acknowledge all privacy-related enquiries within five working days and to provide a substantive response within thirty calendar days of receipt.

ck43 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the platform, and in certain cases from third-party service providers such as payment processors and identity verification agencies. The categories of personal data we collect include:

ck43 does not collect special category data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless you voluntarily provide such information in the course of a support interaction, in which case it is used only to resolve your specific enquiry and is not retained beyond that purpose.

ck43 uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your account throughout its lifecycle.
• Service delivery: To process deposits and withdrawals, make betting markets and casino games available to you, and deliver the core functionality of the ck43 platform.
• Age and identity verification: To comply with our obligation to ensure that all users are aged 21 or above and that account details correspond to a real, verified individual.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in the ck43 Terms and Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance via live chat, email, and WhatsApp.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling and to administer the deposit limits, session controls, and self-exclusion tools available to all users.
• Legal and regulatory compliance: To fulfil our obligations under applicable law, including anti-money-laundering and counter-terrorism-financing requirements.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the design, performance, and content of the ck43 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time by contacting support.

ck43 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review, except where required to do so by applicable law or where such processing is strictly necessary to prevent fraud.

Where data protection law requires ck43 to identify a legal basis for processing your personal data, we rely on the following bases:

• Contractual necessity: Processing required to perform the contract between you and ck43, including account registration, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with applicable law, including age verification, anti-money-laundering checks, and record-keeping obligations.
• Legitimate interests: Processing carried out for purposes that are in ck43's legitimate interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ck43 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients where strictly necessary:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank — to process deposits and withdrawals on your behalf.
• Identity verification providers: Third-party KYC and age-verification services engaged by ck43 to confirm your identity and age as part of our compliance obligations.
• Customer support technology providers: Live chat platform and helpdesk software vendors who process support communications on ck43's behalf under data processing agreements.
• Fraud prevention and security services: Providers of anti-fraud, anti-bot, and cybersecurity technologies used to protect the platform and its users.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to improve platform performance. No personally identifiable information is included in such sharing.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction, ck43 may disclose personal data to competent authorities.

All third-party service providers engaged by ck43 are required to process personal data only on ck43's instructions, to implement appropriate security measures, and to comply with applicable data protection law. ck43 does not permit any third-party service provider to use your data for their own independent purposes.

ck43 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyse aggregate usage patterns. Cookies are small text files stored on your device by your web browser. The categories of cookies used by ck43 include:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing identifiers. These cookies cannot be disabled without severely affecting your ability to use the platform.
• Functional cookies: Store your preferences such as language settings, display preferences, and responsible gaming tool configurations to provide a personalised experience across sessions.
• Performance and analytics cookies: Collect anonymised data about how users interact with the platform — pages visited, time spent, and error encounters — to help ck43 identify and fix usability issues.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and session hijacking attempts.

ck43 does not use third-party advertising or behavioural targeting cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent you from accessing certain features of the platform.

ck43 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your account relationship with ck43, and for a further period thereafter as required by applicable law or legitimate business need. Specific retention periods include:

• Account and identity data: Retained for the duration of your active account plus a minimum of five years following account closure, to comply with anti-money-laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for three years from the date of the interaction, unless the communication relates to an ongoing dispute, in which case it is retained until the dispute is fully resolved.
• Technical and usage logs: Retained for up to 24 months in identifiable form, after which they are anonymised and may be retained indefinitely for aggregate analytics purposes.
• Marketing consent records: Retained for the duration of your marketing opt-in plus three years to demonstrate compliance.

When personal data is no longer required for any lawful retention purpose, ck43 will securely delete or anonymise it in accordance with our internal data disposal procedures.

Subject to applicable law, you have the following rights in relation to the personal data ck43 holds about you:

• Right of access: You may request a copy of the personal data ck43 holds about you, along with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by ck43.
• Right to erasure: In certain circumstances, you may request that ck43 delete your personal data. This right is subject to limitations where retention is required by law or for the establishment, exercise, or defence of legal claims.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that ck43 provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on ck43's legitimate interests, including profiling, at any time. ck43 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to restrict processing: In certain circumstances, you may request that ck43 restrict the processing of your personal data while an objection or rectification request is being assessed.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond within thirty calendar days. We may ask you to provide proof of identity before processing your request to protect against unauthorised access to your data.

ck43 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and ck43 servers.
• Encrypted storage of sensitive personal data fields, including identity documents and financial references, at rest.
• Role-based access controls ensuring that ck43 staff can only access personal data relevant to their specific job function.
• Regular security audits and penetration testing of platform infrastructure and application layers.
• Multi-factor authentication for internal staff access to systems containing personal data.
• Incident response procedures to detect, contain, and notify affected users of data security incidents in a timely manner.

Whilst ck43 employs industry-standard security practices, no digital system is entirely immune to all possible threats. You are also responsible for maintaining the security of your own account — including keeping your login credentials confidential and notifying ck43 immediately if you suspect unauthorised access to your account.

The ck43 platform is strictly intended for individuals aged 21 years and above. ck43 does not knowingly collect, process, or retain personal data from individuals under the age of 21. All registrations are subject to age verification checks, and ck43 reserves the right to request documentary proof of age from any user at any time.

If ck43 becomes aware that personal data has been submitted by or on behalf of an individual who is under the age of 21, ck43 will immediately suspend the associated account, delete the personal data in question, and void any bets or transactions associated with the account. If you have reason to believe that an underage individual has accessed the ck43 platform, please notify us at [email protected] as soon as possible.

The ck43 platform may reference third-party services — such as payment gateways (bKash, Nagad, Rocket) — which are operated by independent organisations with their own privacy policies. When you interact with a third-party payment interface or service, your use of that interface is governed by the privacy policy of the relevant third party. ck43 is not responsible for the privacy practices of third-party services and encourages you to review their policies independently.

ck43 does not control and is not responsible for the content, privacy policies, or practices of any third-party websites or services that may be referenced in platform content. The inclusion of any reference to a third-party service does not constitute an endorsement of that service's data handling practices.

ck43 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, ck43 will make reasonable efforts to notify registered users via the email address on file or through a notice displayed upon login to the platform. The "Last Updated" date at the top of this document will be revised accordingly.

Your continued use of the ck43 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how ck43 is protecting your personal information. If you disagree with any changes to the Privacy Policy, please discontinue your use of the platform and contact support to request account closure.

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data ck43 holds about you, please contact our support team using the details below:

• Email: [email protected] (plain text only — not a clickable link)
• Live Chat: Available 24/7 on the ck43 platform — average response time 2–5 minutes
• WhatsApp: 24/7 support available — connection details provided upon account registration
• Support Languages: English and Bengali
• Response Target: All privacy-related enquiries acknowledged within 5 working days; substantive response within 30 calendar days

ck43 is committed to resolving all privacy-related concerns fairly and transparently. If you are not satisfied with our response to your privacy enquiry, you may seek further recourse through applicable consumer or data protection channels in your jurisdiction.